Managing conflict in the workplace

Actualizado: abr 3

Topics: Business - Problem-solving - Mediation


Level: B2 and above


Skills: Speaking and Listening


Aims:


- To talk about conflict situations in the workplace.

- To talk about the characteristics of a good mediator.

- To listen to a conversation in which people try to solve a conflict in the office.

- To listen for gist and detail.

- To suggest possible solutions to a problem.

- To put ourselves in others' shoes and see a problem from different perspectives.


- Use of Language:


- To use different verb tenses to talk about experiences.

- To work on collocations of conflict and problem.

- To analyze the use of the verb "to stick to" in different sentences.

- To review second conditional to talk about hypothetical and unreal situations.


Link to British Council audio: https://learnenglish.britishcouncil.org/business-english/podcasts-for-professionals/managing-conflict


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